Mobilink Microfinance Bank Ltd. (MMBL) is seeking an experienced and responsible Banking Services Manager to oversee branch operations and ensure efficient, compliant, and customer-focused banking services.

The position will be responsible for supervising branch operations, maintaining internal controls, ensuring compliance with bank policies and State Bank of Pakistan regulations, managing operational risks, and supporting the Branch Manager in achieving business objectives.

Key Responsibilities

• Supervise and manage day-to-day branch operations while ensuring compliance with bank policies, SOPs, controls, and SBP regulations.
• Lead and support the branch operations team and act as the key supervisor for branch affairs.
• Work closely with the Branch Manager to achieve operational and service objectives.
• Maintain a customer-focused environment and ensure timely resolution of customer complaints.
• Ensure effective implementation of dual-control procedures and maintain the confidentiality of cash, vault keys, passwords, and other security credentials.
• Authorize and supervise financial and non-financial transactions in real time, ensuring all transactions are properly authorized before day-end.
• Monitor daily cash, vault, cash-book, and related operational reconciliations.
• Ensure account balancing and timely review of outstanding items, suspense accounts, shortages, excesses, and prepaid expenses.
• Supervise account opening processes and ensure proper maintenance of related records.
• Manage and monitor deposits, cash operations, clearing, remittances, credits, JazzCash, recoveries, and other branch banking activities.
• Ensure that physical vouchers are accurately checked, tallied, and properly maintained with relevant user activity reports.
• Maintain and periodically reconcile security stationery and other controlled items according to SOPs.
• Supervise the custody and record-keeping of PDCs, gold, passbooks, duplicate keys, ATM combination codes, and other security-related items.
• Coordinate with internal and external auditors, SBP, and internal control teams and ensure timely compliance with audit observations.
• Monitor cash-in-safe and cash-on-counter limits to minimize operational and financial risks.
• Prepare and submit required MIS reports, confirmations, and operational reports.
• Ensure adequate staff backup for critical positions and recommend staff rotation where required.
• Monitor staff punctuality, professional conduct, dress code, and adherence to bank procedures.
• Identify training needs and nominate relevant staff for training in consultation with the Line Manager.
• Coordinate effectively with other departments to ensure smooth and uninterrupted branch operations.
• Monitor staff behavior and report any suspicious or irregular activity through the appropriate channels.
• Handle HR and administrative matters related to branch staff.
• Ensure all operational processes are completed accurately before the end of each business day.
• Perform any other duties assigned by the Line Manager.

Eligibility Criteria

Education

• Bachelor’s degree in Marketing, Commerce, or a relevant discipline from a reputable institution.
• MBA will be preferred, subject to approval.

Experience

• Minimum 5 years of relevant banking/branch operations experience.

Key Skills

• Branch Operations Management
• Banking Operations & Controls
• Customer Service
• Regulatory Compliance
• Cash & Vault Management
• Risk & Internal Controls
• Team Supervision
• Audit & Compliance Management
• Transaction Authorization
• Staff & Administrative Management
• Problem Solving and Decision Making

About Mobilink Microfinance Bank Ltd. (MMBL)

Mobilink Microfinance Bank Ltd. is a leading financial institution in Pakistan focused on expanding financial inclusion through a combination of traditional microfinance and digital banking solutions.

The bank serves millions of registered users across Pakistan through its branch network, branchless banking agents, and digital channels. Its services include savings, micro-enterprise and MSME financing, housing loans, remittances, utility bill and loan installment collections, mobile wallets, insurance, government-to-person payments, and business payment solutions.

MMBL promotes a workplace culture centered on innovation, entrepreneurship, teamwork, collaboration, and customer-centricity.

Why Join MMBL?

Joining MMBL provides an opportunity to contribute to Pakistan’s evolving financial ecosystem and help expand access to convenient and inclusive banking services. The role offers an experienced banking professional the opportunity to lead branch operations, strengthen service quality, and contribute to meaningful organizational growth.

Apply Now

Interested and eligible candidates should apply through the official MMBL Careers Portal before the closing date.

🔎 Source: Official Careers Portal

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