Department / Area: Retail Banking
Reporting To: Team Leader
Employment Type: Contractual, 3 years (extendable at Management’s discretion)

National Bank of Pakistan, known as “The Nation’s Bank,” aims to support the financial well-being of the nation while enabling sustainable growth and inclusive development through its extensive local and international branch network. As one of Pakistan’s leading and largest banks, NBP continues to contribute significantly to the country’s socioeconomic development and is transforming into a future-fit, agile, and sustainable institution.

Position Details

Job Title: Senior Relationship Manager (OG-II)

Educational Qualification

• Minimum Graduation or equivalent from a local or international university, college, or institute recognized by the Higher Education Commission (HEC) of Pakistan.

Experience

• Minimum 2 years of sales experience in financial institutions.
• Candidates with banking sales experience, particularly in deposit mobilization, will be preferred.

Required Skills & Expertise

• Sales management and strong interpersonal skills.
• Ability to work in a field-based sales environment with frequent market visits.
• Target-oriented, self-motivated, and performance-driven approach.
• Good geographical knowledge of the place of posting.
• Knowledge of banking products and services.
• Strong oral and written communication skills.
• Proficiency in Windows and MS Office.

Key Responsibilities

• Achieve monthly, quarterly, and annual sales targets for account opening, deposit growth, and consumer financing across Conventional and Islamic Banking.
• Achieve cross-selling targets for consumer asset and insurance products.
• Conduct daily customer and market visits for both new-to-bank and existing customers.
• Manage and grow the customer portfolio by strengthening existing relationships and acquiring quality new customers through market visits, referrals, networking, and other business development activities.
• Develop and maintain a business pipeline to support deposit and consumer asset targets.
• Utilize experience with diverse customer profiles to recommend suitable liability solutions.
• Manage the liability portfolio by understanding customer behavior, balance trends, and business cycles.
• Proactively identify customer attrition risks and implement suitable retention and growth strategies.
• Conduct regular competitive analysis to maintain knowledge of competitors’ products and offerings.
• Maintain high service quality standards while interacting with customers.
• Resolve customer queries and issues in an efficient, amicable, and resourceful manner.
• Ensure activation and deepening of dormant, digital app, ATM, and other tail accounts.
• Participate in periodic mass customer contact drives, market storming activities, and similar initiatives.
• Maintain MIS and business reports related to the portfolio as required by Management.
• Ensure compliance with applicable banking laws, instructions, regulations, and procedures.
• Address internal and external audit requirements and observations related to business activities.
• Implement measures to minimize recurrence of audit observations.
• Ensure a Shariah-compliant environment is maintained at Islamic Banking windows within the region.
• Ensure all processes are completed within the specified turnaround time (TAT).
• Follow all Bank policies, procedures, and SOPs.
• Perform any other duties assigned by the supervisor.

Places of Posting

• Gujranwala
• Gujrat
• Sialkot
• Narowal
• Lodhran
• Liaquatpur
• Multan
• Faisalabad
• Tandlianwala

Assessment / Interview

Only shortlisted candidates who strictly meet the stated basic eligibility criteria will be invited for the test and/or panel interview.

Compensation & Benefits

Selected candidates will be offered a compensation package and other benefits according to the Bank’s applicable policies and rules.

How to Apply

Interested candidates may apply online through the National Bank of Pakistan careers application process within 10 working days from the date of publication of the advertisement, following the given instructions.

Applications received after the due date will not be considered.

Important Notes:

• No TA/DA will be admissible for the test/interview.
• National Bank of Pakistan is an equal opportunity employer.
• Applications are welcomed from all qualified individuals, regardless of gender, religion, or disability.