Department: Service Quality Department – Customer Support Group

Meezan Bank Limited is seeking a Manager Analytics to lead analytics initiatives within the Service Quality Department – Customer Support Group. The role focuses on transforming customer and service data into actionable insights, improving service quality, and driving data-led decision-making.

Eligibility

Qualifications

• Minimum Bachelor’s degree in Computer Science from an HEC-recognized institute/university.
• Master’s degree is preferred.
• Qualification in Islamic Finance will be an added advantage.
• Advanced Microsoft Excel Certification will be a significant plus.

Skills

• Business Intelligence and Analytics Transformation
• Advanced Data Analytics and Customer Intelligence
• Advanced Excel, SQL and Data Management
• Team Leadership and Performance Management

Experience

• Minimum 5 years of relevant experience in Data Analytics, Business Intelligence, Customer Experience/Quality Assurance Analytics, or related fields.

Key Responsibilities

• Lead customer experience analytics, translate data into actionable insights, and identify service gaps and improvement opportunities.
• Design scalable data consolidation, modelling, and automation solutions to accelerate analytics and reduce manual dependency.
• Drive analytics transformation through automated dashboards, scorecards, KPI/SLA reporting, and continuous improvement of quality standards.
• Develop and implement QA frameworks and service improvement strategies.
• Monitor SLAs and use analytics to enhance service delivery, compliance, and customer-centric initiatives.