Career Level: Entry Level
Location: Lahore
Division: Govt. & Corporate Sales Central 

Employment Type: Permanent
Experience: Preferably 1–2 Years
Qualification: Minimum Bachelor’s Degree

Provide efficient back-office support to the Corporate Sales & Services Team to ensure a superior customer experience for Zong’s premium clientele while working in accordance with company policies and procedures.

Key Responsibilities

• Handle and complete corporate customer requests received through emails and the ticketing system.
• Ensure discounts and waivers are entered accurately and within the required timelines.
• Support the Functional Manager C&SS Operations in assigned tasks and operational activities.
• Process new sale activations for corporate customers.
• Process refunds for postpaid subscribers.
• Support Corporate Account Managers in achieving effective customer satisfaction in line with company policies.
• Respond to and resolve queries related to corporate customer requests.
• Verify that received requests have the required approvals and comply with defined policies.
• Work rotational shifts, including weekends and gazetted holidays, according to business requirements.

Eligibility Criteria

Education

• Minimum Bachelor’s degree from a recognized institution.

Experience

• Preferably 1–2 years of relevant experience.

Generic Skills

• Teamwork
• Interpersonal Skills
• Negotiation Skills
• Adaptability
• Time Management
• Conflict Management

Job-Specific Skills

• Experience with CRM operations.
• Basic understanding of financial operations.
• Ability to work with portals such as eCMS, Service Desk, and similar systems.
• Good computer skills, particularly Microsoft Excel.

Special Requirement: None specified.

🔎 Source: Official Careers Portal
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