The Corporate NOC Engineer will be responsible for shift-based corporate support, incident detection, ticket management, and first-level troubleshooting of corporate customer services. The role involves rapid response to network issues, accurate incident documentation, timely escalation, and effective coordination with technical teams to minimize downtime and maintain SLA compliance.

Key Responsibilities

• Handle corporate customer complaints and support requests during NOC shifts.
• Proactively monitor network links and corporate customer services using NMS/EMS tools.
• Detect and acknowledge alarms and open incident tickets with appropriate severity and priority.
• Perform basic troubleshooting of IP/MPLS links, fixed data, fixed voice, and transmission services.
• Validate customer complaints using ping, traceroute, interface status, and NMS tools.
• Identify physical, logical, and network-related issues and escalate them appropriately.
• Log, update, and maintain incident records in the ticketing system.
• Provide real-time updates to L2 teams, field teams, and relevant stakeholders.
• Follow up on open incidents to support timely resolution.
• Escalate complex or unresolved issues to L2/L3 engineers within defined timelines.
• Proactively notify customers about major outages and planned maintenance activities.
• Maintain accurate shift logs covering incidents, escalations, and follow-ups.
• Prepare daily incident reports and detailed shift handover notes.

Eligibility Criteria

Education

• Minimum Bachelor’s Degree in Telecommunications.
• CCNA or equivalent certification is preferred.

Experience

• Preferably up to 1 year of relevant experience.

Generic Skills

• Understanding of incident, problem, and change management processes.
• Strong analytical and problem-solving abilities.
• Good verbal and written communication skills.
• Strong reporting and documentation skills.
• Ability to work effectively in a 24/7 shift environment.
• Ability to perform under pressure and respond quickly to incidents.
• Proactive approach and strong teamwork skills.
• Good quality of shift handovers and incident reporting.
• Leadership and team coordination skills.

Job-Specific Skills

• Basic understanding of IP networking, including IP addressing, routing, VLANs, and OSPF/BGP fundamentals.
• Understanding of MPLS concepts, including labels, VRFs, and VPN basics.
• Familiarity with transmission technologies such as PTN, DWDM, SDH, and OTN is an advantage.
• Knowledge of network monitoring tools and troubleshooting methodologies.

Special Requirement

• No specific special requirement mentioned.

Why This Role?

This opportunity is suitable for early-career telecommunications and networking professionals who want to build practical experience in Network Operations Center (NOC), corporate network monitoring, incident management, IP/MPLS troubleshooting, and telecom infrastructure support.

Important Note

🔎 Source: Official Careers Portal
⚠️ We only share verified job listings and are not the hiring authority.