Career Level: Mid Career Level
Job Type: Permanent
Division: Commercial Central 1

Job Purpose

The Grid Manager will be responsible for driving key KPIs related to sales, revenue, business development, mobile broadband, trade visibility, channel development, and cell-site utilization within the assigned grid.

Key Responsibilities

📈 Sales & Revenue

• Drive revenue growth through 3G/4G and handset sales.
• Develop new smartphone shops and improve existing retail channels.
• Ensure quality gross adds and 3G/4G gross additions.
• Expand channels for SIMs, Mobile Load, VAS, MNP, MBB, ECATs, and Postpaid services.
• Ensure timely purchase orders from franchises and continuous stock availability.

🤝 Customer Service & Visibility

• Manage customer complaints, CSI monitoring, quality assurance, and customer experience at franchises.
• Coordinate trade marketing, BTL activities, promotions, market activations, and product visibility initiatives.

📊 Planning & Business Development

• Identify untapped areas and increase retail penetration.
• Guide BDOs in effective sales-route planning.
• Prepare daily, weekly, and monthly sales forecasts for SIMs, scratch cards, mini load, and recharge.
• Plan localized sales promotions for low-performing and low-utilization areas.
• Identify new business opportunities within the assigned grid.

👥 Team Management

• Ensure staff and retailers are properly trained on products and processes.
• Conduct regular market visits and ensure stock availability.
• Keep channel partners updated on SOPs, targets, discipline, and trade promotions.

🏪 Merchandising

• Ensure availability and proper placement of POS materials at retail outlets.

⚙️ Technical Collaboration

• Work closely with the regional technology team to optimize network resources, including OPEX, site availability, LTE utilization, and 3G/4G accessibility.

Eligibility Criteria

🎓 Education

• Minimum Bachelor’s Degree from a reputable university.

💼 Experience

• Preferably 3–4 years of relevant experience.

🧠 Generic Skills

• Integrity & Teamwork
• Adaptability
• Time Management
• Presentation & Interpersonal Skills
• Negotiation Skills

💡 Job-Specific Skills

• Sales Knowledge
• Business Acumen
• Computer Skills

🔎 Source: Official Careers Portal
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