Education: 16 years of education from a reputed university
Experience: 1–2 years of relevant hands-on experience
Jadeed Group is looking for a D2C & E-Commerce Senior Executive to manage and optimize its online platform, marketplace operations, digital sales and customer experience.
Key Responsibilities
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Manage and optimize end-to-end operations of the Shopify D2C platform, including products, content, pricing, promotions, orders and inventory.
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Develop and maintain daily, monthly and yearly e-commerce dashboards and performance reports.
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Monitor sales, traffic, conversion rates, average order value (AOV), ROAS and fulfilment KPIs.
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Coordinate closely with logistics, warehousing and internal teams to ensure timely and accurate order processing and fulfilment.
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Monitor product listings and maintain accurate product information across digital marketplaces.
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Analyze competitor pricing and marketplace performance to identify opportunities for improved sales and profitability.
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Manage customer queries and complaints through centralized CRM systems and monitor customer-service performance.
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Coordinate with internal teams to continuously improve Shopify website performance, user experience, navigation and content.
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Manage implementation, integration, testing and optimization of online payment gateways.
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Develop and execute e-commerce strategies to increase website traffic, conversions, average order value and customer retention.
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Explore AI, automation, analytics and other emerging technologies to improve e-commerce operations and customer experience.
Requirements
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1–2 years of hands-on experience in Pakistan's FMCG or retail industry, preferably with a D2C business.
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Hands-on experience with Shopify and centralized CRM systems.
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Experience implementing online payment gateways such as PayFast, JazzCash and Easypaisa.
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Existing relationships with local courier services for competitive rates.
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Basic understanding of awareness and performance marketing campaigns.
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Working knowledge of SEO, SEM and performance marketing metrics including CTR, CPC, CPA, conversion rate, ROAS and CTA optimization
Company / Industry
Jadeed Group is a Pakistan-based integrated agribusiness group operating across poultry breeding, feed manufacturing, oil extraction and exports, with e-commerce/grocery operations also part of its business portfolio.
🔎 Source: Official Careers Portal
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