Functional Area: Banking/Financial Services
Total Positions: 1

• Investigate and resolve complex or escalated customer complaints promptly and fairly.
• Develop and maintain clear policies, procedures, and processes for effective complaint handling.
• Monitor complaint trends to identify weaknesses in products or services and help prevent recurring issues.
• Collaborate with departments such as Product Development and Quality Assurance to identify and address root causes.
• Prepare accurate reports on complaint volumes, resolution times, trends, and performance for senior management.
• Ensure complaint resolution activities comply with applicable laws, regulations, and industry standards.
• Perform any other duties and responsibilities assigned by the Bank.

Required Skills

• Complaint Management
• Customer Satisfaction Management
• Problem Analysis Skills

Eligibility Criteria

Minimum Education: Bachelor's Degree
Minimum Experience: 5 Years
Career Level: Experienced Professional