Grade: Band-7 to Band-6
Career Level: Senior Management
Age Limit: Up to 55 years as of the application date

Qualification

• Minimum Bachelor’s degree in HR or a related discipline
• Equivalent degree from an HEC-recognized local/foreign university

Experience

• Minimum 07 years of relevant experience preferred

Key Responsibilities

• Manage the end-to-end process of workplace harassment and employee grievance complaints.
• Receive, acknowledge, assess, investigate, document, and resolve complaints within reasonable timelines.
• Assist senior management in compiling inquiry reports.
• Ensure compliance with approved policies, procedures, legal requirements, and regulatory standards.
• Maintain confidentiality and secure records, with access restricted to authorized personnel.
• Assist the Legal Division in cases under litigation.
• Ensure timely presentation of cases before the Competent Authority.
• Investigate retaliation complaints involving employees, complainants, witnesses, or other participants in grievance/harassment resolution processes.
• Provide accurate information to Compliance, Audit, and other divisions when required.
• Prepare management reports and maintain an updated database of grievance and harassment cases.
• Analyze trends, risks, and resolutions and escalate significant observations.
• Review and recommend improvements to Anti-Harassment and Grievance Management policies and procedures.
• Ensure policies remain aligned with changes in laws, regulatory requirements, organizational needs, and market practices.
• Manage periodic SBP, Management Audits, and Compliance Reviews.
• Address observations and exceptions identified during audits and reviews.
• Perform other assigned duties within required timelines.

Eligibility & Important Notes

• Only shortlisted candidates will be called for interviews.
• No TA/DA will be admissible.
• BOP reserves the right to accept or reject any application without assigning a reason.
• BOP is an Equal Opportunity Employer.
• Females, Minorities, DAP (Differently Abled Persons), and Transgenders are encouraged to apply.
• The position offers market-based competitive remuneration.

How to Apply

Apply online through the BOP Careers Portal by 03 October 2026.

BOP Phone Banking: 111-267-200

🔎 Source: Official Careers Portal
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