Career Level: Executive Level
Job Type: Permanent
Division: Commercial Central 5

Job Purpose

The Grid Manager will be responsible for driving key sales, revenue, business development, Mobile Broadband, trade visibility, channel expansion, and cell-site utilization KPIs within the assigned grid.

Key Responsibilities

Sales & Revenue

• Drive revenue growth through 3G/4G and handset sales.
• Develop new smartphone shops and improve existing retailers.
• Ensure quality gross adds and 3G/4G gross adds.
• Expand channels for SIM Selling, Mobile Load, VAS, MNP, MBB, ECATs, and Postpaid.
• Identify high-potential areas for channel expansion.
• Ensure timely purchase orders from franchises and continuous stock availability.

Customer Services & Visibility

• Manage customer complaints, CSI monitoring, quality assurance, and customer experience at franchises.
• Coordinate trade marketing, BTL activities, promotions, Market Splash, brand visibility, and special events.

Planning & Sales Strategy

• Identify untapped areas and improve retail penetration.
• Guide BDOs in planning effective sales routes.
• Prepare daily, weekly, and monthly sales forecasts for SIMs, scratch cards, Mini Load, and Recharge.
• Plan localized sales promotions for low-performing areas and locations with low network utilization.

Team Management

• Ensure staff and retailers receive proper product and process training.
• Conduct regular market visits and monitor stock availability.
• Ensure channel partners follow SOPs, discipline, targets, and trade promotions.

Merchandising & Business Development

• Ensure availability of POS materials at retail outlets.
• Coordinate with Marketing and Channel teams for BTL activities, trade promotions, business development, and special events.

Technical Collaboration

• Work closely with the regional technology team to optimize network resources, including OPEX, site availability, LTE utilization, and 3G/4G accessibility.

Eligibility Criteria

Education

• Minimum Bachelor's degree from a reputable university.
• MBA will be preferred.

Experience

• Preferably 2–3 years of relevant experience.
• Special Requirement: 5–6 years of experience in Sales.

Required Skills

• Interpersonal and negotiation skills
• Sales and distribution knowledge
• Business acumen
• People management
• Computer skills
• Integrity and teamwork
• Adaptability and time management
• Good presentation skills

Job Details at a Glance

💼 Job Type: Permanent
🎓 Education: Bachelor's degree; MBA preferred
🧑‍💼 Career Level: Executive Level
🏢 Division: Commercial Central 5
📈 Experience: 2–3 years preferred; 5–6 years Sales experience specified as a special requirement

🔎 Source: Official Careers Portal
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