Eligibility Criteria

Education: Minimum Intermediate / Bachelor’s Degree
Experience: Minimum 1 year of relevant Consumer Sales experience
Location: Islamabad, Karachi, Lahore

Faysal Bank Limited is seeking a Relationship Manager - Mortgage to contribute to the business objectives of the Consumer Finance Group by driving sales initiatives and developing long-term customer relationships that support business growth.

The position focuses on customer relationship management, portfolio development, sales performance, and service excellence. The role does not involve team management and is suitable for an individual with strong communication, customer relationship, sales, and portfolio management skills.

The successful candidate will be responsible for ensuring customer satisfaction and trust through consistent service excellence while maintaining compliance with applicable regulatory requirements and internal policies.

Candidates must have a minimum Intermediate or Bachelor’s Degree along with at least 1 year of relevant Consumer Sales experience.

Key Responsibilities

• Drive and implement sales strategies for secured consumer finance products within the designated region or area.
• Manage and oversee a portfolio of customers, ensuring their needs are effectively addressed and strong client relationships are maintained.
• Build and maintain relationships with key stakeholders, including auto dealers, to support customer acquisition and retention.
• Provide excellent customer service while achieving established sales targets and business objectives.
• Identify new business opportunities and contribute to portfolio growth by expanding the customer base for secured and unsecured products.
• Ensure compliance with regulatory requirements related to mortgage and consumer finance products.
• Collaborate with internal departments to streamline processes and resolve customer issues efficiently.
• Monitor market trends and competitor activities to improve sales strategies and maintain market competitiveness.
• Maintain accurate records of customer interactions, sales activities, and portfolio performance.
• Assist in preparing reports and presentations for management review.
• Stay updated on developments in consumer finance products, mortgage services, and applicable regulations.
• Implement appropriate risk management practices to minimize exposure and safeguard the interests of the bank and its customers.

Required Skills

• Financial Analysis
• Portfolio Management
• Customer Relationship Management
• Regulatory Compliance
• Sales Strategy
• Communication Skills
• Market Research
• Negotiation
• Customer Service