Experience: 5–8 Years
Qualification: Bachelor’s Degree (4 Years)
Positions: 1

Job Description

Future Hospitality Services is seeking an experienced Front Office Manager for Ambiance Boutique Art Hotel, Islamabad. The successful candidate will be responsible for overseeing front office operations, ensuring excellent guest services, managing room occupancy and revenue, supervising staff, and maintaining efficient administrative procedures.

Qualification

• Bachelor’s degree in Hospitality or an equivalent qualification.

Experience

• Minimum 5 years of relevant experience in office management, preferably within the hospitality industry.

Key Responsibilities

• Maintain and communicate accurate room status information.

• Monitor and prepare group requirements and coordinate with relevant departments.

• Monitor daily bookings and ensure assigned rooms are ready before guest check-in.

• Operate and manage the Front Office computer system, including software maintenance, report generation, analysis, and basic configuration.

• Ensure timely and professional handling and delivery of messages, packages, and mail.

• Review Front Office activities, reports, log books, and guest feedback on a daily basis.

• Maintain an organized filing system for purchases, vouchers, schedules, forecasts, reports, and tracking logs.

• Verify deposits at the end of each shift and enforce cash-handling, cheque-cashing, and credit policies.

• Prepare Front Office performance reports.

• Maximize room revenue and occupancy through daily status reviews.

• Monitor credit reports and daily occupancy levels.

• Prepare revenue and occupancy forecasts.

• Develop departmental budgets and monitor expenses after approval, taking corrective action where required.

• Resolve guest concerns promptly, efficiently, and courteously.

• Prepare and manage Front Office staff schedules.

• Ensure team members receive appropriate training on technical and service-related responsibilities.

• Collaborate with managers, supervisors, and staff to introduce improvements and enhance department performance.

Required Skills

• Excellent customer service skills

• Strong communication and interpersonal skills

• Ability to work effectively under pressure

• Proficient computer skills

• Strong coordination abilities

• Excellent time management and organizational skills

🔎 Source: Official Careers Portal
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