Division: Commercial Planning & BS Central
Education: Bachelor’s Degree
Experience: Preferably 1 year
Industry: Telecommunications

Job Purpose

The Customer Services Representative will be responsible for providing quality customer service to walk-in customers at the Customer Service Center (CSC) and upselling Zong products and services.

Key Responsibilities

• Provide excellent customer service to walk-in customers.
• Promote and upsell Zong products and services.
• Achieve monthly Key Performance Indicators (KPIs).
• Maintain required service levels while handling customers.
• Address customer queries and provide appropriate solutions.

Eligibility Criteria

Education:

• Minimum Bachelor’s degree from a recognized institution.

Experience:

• Preferably at least 1 year of relevant work experience.

Required Skills

Generic Skills:

• Strong communication skills
• Problem-solving abilities
• Persistence and determination

Job-Specific Skills:

• Self-motivated personality
• Confident and customer-focused approach
• Positive, can-do attitude

Job Highlights

• Position: Customer Services Representative
• Level: Entry Level
• Type: Contractual
• Qualification: Bachelor’s Degree
• Experience: Preferably 1 year
• Department: Commercial Planning & BS Central

🔎 Source: Official Careers Portal
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