Company: Insignia
Job Type: Permanent
Positions: 1

Job Description

The Head of E-Commerce will be responsible for leading online sales, digital merchandising, marketplace operations, order fulfilment, customer experience, and overall e-commerce performance.

Key Responsibilities:

• Lead online sales performance against revenue, growth, and profitability targets.
• Monitor daily, weekly, and monthly trading performance across digital platforms.
• Drive sales through campaigns, product launches, promotions, and marketplaces.
• Manage digital product listings, pricing, descriptions, images, availability, and assortment.
• Coordinate with Supply Chain and Merchandising to ensure suitable online inventory.
• Oversee order fulfilment, dispatch, delivery, cancellations, delays, and backlogs.
• Manage online returns, refunds, exchanges, claims, and customer resolution.
• Oversee performance of the Insignia website, apps, and marketplace partners.
• Coordinate with IT and digital partners regarding platform functionality, uptime, reporting, and product feeds.
• Manage e-commerce budgets, marketplace fees, logistics, marketing, and technology costs.
• Track campaign and platform ROI and identify opportunities for revenue growth and cost efficiency.
• Lead automation and business process improvement initiatives.
• Coordinate with Marketing, Supply Chain, Warehouse, Finance, and IT for smooth online operations.
• Ensure promotional campaigns and new launches are aligned with inventory and fulfilment capabilities.

Qualification

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.
• MBA preferred.

Required Skills

• Online trading and digital merchandising
• E-commerce operations and marketplace management
• Fulfilment KPIs, courier management, and returns
• Budget management and commercial analysis
• Platform and digital operations management
• Strong Excel and reporting/dashboard skills
• Commercial and results-oriented approach
• Strong problem-solving and execution skills
• Cross-functional coordination and team leadership

Experience

• 8–12 years of experience in e-commerce, omni-channel retail, or digital commerce operations.
• Experience managing online sales, fulfilment, and marketplaces in a multi-store retail environment.

🔎 Source: Official Careers Portal
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