Job Type: Permanent
Positions: 1

Job Description

E-Commerce Business Management

• Own online sales performance against revenue, growth, and profitability targets.
• Monitor daily, weekly, and monthly e-commerce performance.
• Drive demand through campaigns, product launches, and marketplace promotions.
• Identify performance gaps, stock risks, and growth opportunities.
• Improve e-commerce profitability through data-driven strategies.

Digital Merchandising & Assortment

• Ensure product listings, images, pricing, descriptions, and availability are accurate.
• Coordinate with Supply Chain and Merchandising to manage online assortment.
• Execute markdowns, clearance, and liquidation through digital channels.
• Optimize product visibility and placement to improve sales.

Order Fulfilment & Operations

• Manage the complete online order lifecycle from purchase to delivery.
• Coordinate with warehouses and courier partners for timely deliveries.
• Monitor cancellations, delays, and backlogs.
• Improve fulfilment speed, reliability, and cost efficiency.

Returns & Customer Experience

• Manage online returns, refunds, exchanges, and claims.
• Coordinate damaged and defective product reconciliation with Warehouse and Finance.
• Reduce customer resolution times.
• Use customer feedback to improve service quality.

Platform & Marketplace Management

• Manage the performance of websites, apps, and marketplace partners.
• Coordinate with IT and digital partners on platform functionality and reporting.
• Ensure product feeds, pricing, promotions, and marketplace compliance.

Budget & Performance Management

• Manage e-commerce budgets covering marketing, logistics, technology, and marketplace fees.
• Track campaign and platform ROI.
• Identify cost-saving and revenue-growth opportunities.

Cross-Functional Leadership

• Lead automation and process optimization initiatives.
• Coordinate online execution across Supply Chain, Marketing, Warehouse, Finance, and IT.
• Align promotional activities with inventory and fulfilment readiness.
• Ensure launches, campaigns, and sales events are operationally prepared.

Qualification

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.
• MBA preferred.

Required Skills

• E-commerce and digital merchandising expertise.
• Understanding of online trading and conversion drivers.
• Fulfilment KPI, courier, and returns management.
• Budget management and commercial analysis.
• Platform and marketplace management.
• Strong Excel, reporting, and dashboard skills.
• Commercial and results-driven mindset.
• Strong problem-solving and execution skills.
• Cross-functional leadership and team management.

Experience

8–12 years of experience in e-commerce, omni-channel retail, or digital commerce operations, preferably with experience managing online sales, fulfilment, and marketplaces in a multi-store retail environment.

🔎 Source: Official Careers Portal
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