Position Details

• Grade: OG-II / OG-I

• Division: Aitemaad Islamic Banking

• Reporting To: Regional Executive – Operations

• Place of Posting: Haripur, Jhelum, Karachi, and Lahore

• Employment Type: Contractual (Three Years)

National Bank of Pakistan (NBP), known as “The Nation’s Bank,” aims to support the financial well-being of the nation while enabling sustainable growth and inclusive development through its extensive local and international branch network.

As one of Pakistan’s leading and largest banks, NBP contributes significantly to the country’s socioeconomic development. The Bank is committed to transforming itself into a future-fit, agile, and sustainable institution.

In line with its strategy, NBP is seeking talented, dedicated, and experienced professionals for its Aitemaad Islamic Banking division.

Eligibility Criteria

Educational Qualification

• Minimum graduation or equivalent qualification from a local or international university, college, or institute recognized by the Higher Education Commission (HEC) of Pakistan.

• Candidates holding a Master’s degree, Islamic Banking certification, degree, or diploma will be preferred.

Experience

• Minimum 4 years of banking experience, including at least 2 years in core branch operations.

• Local candidates and individuals holding the domicile of the relevant area or city will be given preference.

• Female candidates are encouraged to apply.

Required Skills and Expertise

• Sound knowledge of State Bank of Pakistan (SBP) Prudential Regulations and Islamic Banking products.

• Strong understanding of branch banking operations.

• Good leadership and branch management capabilities.

• Business acumen and expertise in improving process efficiency.

• Strong analytical and customer-handling skills.

• Excellent written and verbal communication and interpersonal skills.

• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

Key Duties and Responsibilities

The selected candidate will be responsible for managing branch operations, ensuring regulatory compliance, maintaining service standards, and supporting efficient branch performance.

1. Branch Operations and Management

• Oversee all branch operations and ensure effective internal controls and compliance mechanisms.

• Assist the Branch Manager in achieving business KPIs, developing the annual branch budget, and monitoring budgetary compliance.

• Ensure compliance with banking laws, regulations, instructions, standard operating procedures (SOPs), and Shariah requirements.

• Ensure timely opening and closing of branch operations and promptly resolve customer queries and issues.

• Supervise administrative and operational staff to maintain smooth workflows between departments.

• Ensure all processes are completed within the prescribed turnaround time (TAT).

2. Transactions, Accounts, and Reconciliation

• Supervise data processing activities and ensure accurate preparation and filing of debit and credit vouchers.

• Oversee account opening procedures and ensure timely, error-free inter-branch transactions.

• Ensure reconciliation of the branch’s general accounts and maintain confidentiality and transparency in customer account management.

• Ensure daily checking of Daily Transaction Reports (DTRs).

• Monitor the preparation of statements of affairs and periodic reports for senior management and regulatory authorities.

• Ensure there are no unadjusted General Ledger (GL) entries, pending AML alerts, unresolved high-risk KYC cases, outstanding reconciliation issues, or data-cleansing problems.

3. Regulatory Compliance and Audit

• Ensure strict implementation of regulatory requirements, Know Your Customer (KYC) procedures, Anti-Money Laundering (AML) regulations, and other compliance controls during customer onboarding and subsequent transactions.

• Address internal and external audit observations and implement corrective measures to prevent recurrence.

• Prepare and implement Corrective Action Plans (CAPs) and rectify Diarized Audit Findings (DAFs).

• Ensure the branch maintains a minimum audit rating of “B” at all times.

4. Customer Service

• Maintain high customer service standards and ensure effective complaint management within the prescribed TAT.

• Review and authorize requests relating to cancellation or loss/misplacement of remittance instruments and ensure appropriate stop-payment entries.

• Ensure smooth collection of utility bills and timely transfer of collected funds to the hub branch.

• Facilitate locker operations and maintain proper locker registers, where applicable.

• Ensure fair customer treatment and educate customers about financial products while addressing their concerns and complaints.

• Provide appropriate assistance and additional arrangements, where required, for visiting customers, particularly senior citizens, women, and persons with disabilities (PWDs).

5. Cash, Security, and Asset Management

• Plan periodic cash requirements to maintain adequate cash reserves in the branch vault.

• Supervise daily cash issuance and receipt and maintain proper cash balances.

• Ensure branch security arrangements, including guards, alarm systems, and CCTV surveillance.

• Ensure the safe custody of security and financial documents and proper collateral management.

• Ensure credit-related operational functions are performed, where applicable.

• Maintain branch premises, office hygiene, discipline, dress code, and the safety of branch assets.

6. ATM and Banking System Management

• Ensure branch-linked ATMs, including off-site ATMs, remain operational.

• Verify the functionality of ATM-area CCTV cameras and the display of contact information inside or near ATM cabins.

• Ensure adequate cash loading, cash balancing, backup power supply, and availability of ATM paper rolls.

• Ensure timely opening and closing of computerized banking systems and completion of start-of-day and end-of-day processes.

• Coordinate with the Regional Data Centre to resolve system or processing issues.

• Ensure timely submission of monthly Management Information System (MIS) reports relating to branch operations.

7. Documentation and Other Responsibilities

• Maintain operational files, registers, documentation, and comprehensive daily records.

• Perform any other duties assigned by the supervisor(s).

Selection Process

Only shortlisted candidates who strictly meet the prescribed eligibility criteria will be invited for the assessment test and/or panel interview.

Employment Terms and Benefits

• Contract Duration: Three years.

• Renewal: The contract may be renewed at the discretion of the Bank’s management.

• Compensation and Benefits: Offered according to the Bank’s applicable policies and rules.

• Travel Allowance: No TA/DA will be admissible for the test or interview.

How to Apply

Interested and eligible candidates should visit the Sidat Hyder Careers Portal and submit their applications online according to the instructions provided.

Applications received after the deadline will not be considered.

Equal Employment Opportunity

National Bank of Pakistan is an equal opportunity employer. Applications are welcomed from all qualified individuals, regardless of gender, religion, or disability.

Important: Candidates should carefully review the eligibility requirements and submit their applications within the prescribed timeframe.