Mobilink Microfinance Bank Limited (MMBL) is hiring a General Banking Officer to support branch banking operations and deliver excellent customer service. The role involves handling account operations, customer support, non-financial transactions, reporting, cash operations backup, and ensuring compliance with banking SOPs and regulatory standards.
Key Responsibilities
Deliver efficient customer service while maintaining branch service quality standards.
Handle account opening, account maintenance, closures, dormancy management, stop payments, and related operational activities.
Process all non-financial transactions accurately as per SOPs.
Manage customer queries and complaints within defined turnaround time.
Prepare operational reports and maintain branch records/registers.
Assist in fixed assets verification and administrative support activities.
Maintain and balance security stationery including cheque books, ATM cards, and banking instruments.
Support teller operations including cash deposits, withdrawals, clearing entries, and vault balancing.
Ensure compliance with SBP regulations and operational policies.
Participate in Gold Loan assessments and other branch operational activities.
Perform clearing operations, scanning/uploading documentation, and reconciliation tasks.
Act as custodian of allocated keys, stamps, and operational inventory.
Eligibility Criteria
✔ Bachelor’s degree from a reputable institution in a relevant field ✔ Minimum 2 years of relevant banking experience ✔ Strong communication, customer handling, and operational management skills ✔ Knowledge of banking operations, compliance procedures, and branch SOPs
Skills Required
Customer Service & Relationship Management
Banking Operations Handling
Cash & Clearing Management
Record Keeping & Reporting
Complaint Resolution
Attention to Detail
Administrative Coordination
Team Collaboration
About MMBL
Mobilink Microfinance Bank is one of Pakistan’s leading digital microfinance banks, serving millions of customers through a strong branch network and digital banking ecosystem. The bank focuses on financial inclusion, innovation, teamwork, and customer-centric services across the country.
Why Join MMBL?
Opportunity to work with one of Pakistan’s leading digital microfinance banks
Professional growth and career development opportunities
Exposure to branch operations and customer banking services
Collaborative and performance-driven work environment
🔎 Source: Official Careers Portal ⚠️ We only share verified job listings and are not the hiring authority