💼 Job Type: Permanent
📌 Department: Branch Operations
🎖 Grade: OG-II
👥 Positions: 1

About the Role

Mobilink Microfinance Bank Limited (MMBL) is hiring a General Banking Officer to support branch banking operations and deliver excellent customer service. The role involves handling account operations, customer support, non-financial transactions, reporting, cash operations backup, and ensuring compliance with banking SOPs and regulatory standards.

Key Responsibilities

• Deliver efficient customer service while maintaining branch service quality standards.
• Handle account opening, account maintenance, closures, dormancy management, stop payments, and related operational activities.
• Process all non-financial transactions accurately as per SOPs.
• Manage customer queries and complaints within defined turnaround time.
• Prepare operational reports and maintain branch records/registers.
• Assist in fixed assets verification and administrative support activities.
• Maintain and balance security stationery including cheque books, ATM cards, and banking instruments.
• Support teller operations including cash deposits, withdrawals, clearing entries, and vault balancing.
• Ensure compliance with SBP regulations and operational policies.
• Participate in Gold Loan assessments and other branch operational activities.
• Perform clearing operations, scanning/uploading documentation, and reconciliation tasks.
• Act as custodian of allocated keys, stamps, and operational inventory.

Eligibility Criteria

✔ Bachelor’s degree from a reputable institution in a relevant field
✔ Minimum 2 years of relevant banking experience
✔ Strong communication, customer handling, and operational management skills
✔ Knowledge of banking operations, compliance procedures, and branch SOPs

Skills Required

• Customer Service & Relationship Management
• Banking Operations Handling
• Cash & Clearing Management
• Record Keeping & Reporting
• Complaint Resolution
• Attention to Detail
• Administrative Coordination
• Team Collaboration

About MMBL

Mobilink Microfinance Bank is one of Pakistan’s leading digital microfinance banks, serving millions of customers through a strong branch network and digital banking ecosystem. The bank focuses on financial inclusion, innovation, teamwork, and customer-centric services across the country.

Why Join MMBL?

• Opportunity to work with one of Pakistan’s leading digital microfinance banks
• Professional growth and career development opportunities
• Exposure to branch operations and customer banking services
• Collaborative and performance-driven work environment

🔎 Source: Official Careers Portal
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